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Frequently Asked Questions

No, the services provide at our facilities are not free.

We offer accessible and affordable care in medically underserved neighborhoods in the Jacksonville, FL area. As an Federally Qualified Health Center (FQHC), sometimes known as a Community Health Center (CHC), we are able to offer services on a sliding fee scale.

Discounts are available on provider and pharmacy services based on income and family sizes; insured patients are also eligible for discounts.

A Federally Qualified Health Center (FQHC) is more commonly known as a Community Health Center (CHC) and is a provider of proimary care services in a center that is community based and patient-directed.  By mission and design, CHCs exist to serve those who have limited access to health care, although all are welcome.  Unlike most private practices, CHCs welcome low income individuals, the uninsured and underinsured, immigrants, migrant and seasonal farm workers, those who are hoeless and those who live in public housing.

FQHCs are locally-based nonprofit organizations governed by a board of directors comprised of area volunteers.

At FQHCs, payment is based on ability to pay.

Income eligible uninsured patients are charged on a federally approved sliding fee scale to ensure income or lack of insurance is not a barrier to health and dental care.

FQHCs must use a sliding fee scale with discounts based on patient family size and income in accordance with federal poverty guidelines. FQHCs must be open to all, regardless of their ability to pay. For more information, see HRSA’s Health Center Program Requirements.

To reduce your wait time, it’s always best to have a scheduled appointment. The good news is, we have same-day appointments available for medical services.  We do however, accept patients who walk in and we provide urgent care for minor injuries and illnesses.  Walk-in patients will be triaged and will have to wait to be seen when there is an opening in a provider’s schedule.

We accept most types of insurance, including Medicaid, Medicare, most HMOs, PPOs and other plans. Please check with your insurance carrier to ensure your specific insurance is among those we accept. If you need financial assistance, we offer a sliding fee to qualifying patients. Or at the time of your appointment you can speak with someone about making special payment arrangements.

Yes. Underinsured patients, or patients with extremely high deductibles, may qualify for a sliding fee discount.

The sliding fee scale is based on documented income and family/household size.

Yes. Our pharmacy is a full-service facility providing competitive efficient and economical service.

Discounts and special pricing are available to qualifying Agape Health patients. For example, if you qualify for pricing according to the sliding fee scale on medical services at Agape Health provider locations, then you will qualify for sliding fee scale pricing on most prescriptions.

No. You do not need to reside in Duval County to receive medical care in the Agape Health Network.

Same-Day time slots fill up quickly. If you desire/need a same day appointment, we advise you to call us at 8:00 a.m.

At least 51% of an FQHC’s Board members must use the health center’s services.  The volunteer Board must meet monthly and it is responsible for:

  • Legal and fiduciary oversight for clinic operations and grants
  • Strategic planning and evaluation of progress
  • Approve Annual Budget & Grant Application
  • Full authority over all aspects of clinic operations

No other entity/individual can have the ability to override or veto governing board decisions.